Professional collaboration between customers and suppliers is closer and more complex than ever before. This new type of partnership goes far beyond just products and prices. It is a complex two-way system of service and support that is carefully coordinated and managed to achieve business success for both parties.
«Our goal is to work with each and every one of our customers to make them stronger and more competitive in the marketplace. Our customers’ success is our success, and the more competitive a market becomes, the more important it is for our customers to have a reliable business partner that delivers.»
«Markets don’t stop at national borders. Wherever our customers operate – in Germany or Scandinavia, in Poland or France – they expect us to provide professional advice and support and to deliver our products reliably and on-time. And our closely networked sales organisation allows us to do just that.»
«The domestic market is a good indicator of how strong a company really is. Customers in our own home country tend to be more critical and, because of their proximity, more discerning. It is therefore extremely important to us that we provide exceptional services to our loyal customer base in Switzerland.»
«Industry in Southern Europe is characterised by the large number of small and medium-sized businesses that operate there. It is important that we have an on-the-ground presence in these markets. More and more customers are now making use of the benefits and strengths that Steeltec offers in order to become more competitive. Our products are now being used around the world, making Steeltec a global player.»
«We do everything to ensure that our customers are supplied with our products where they need them and when they need them. We achieve this thanks to our process-oriented, flexible organisation that is designed to focus on fulfilling individual customer orders. The necessary coordination of relevant personnel is determined by the specifics of each individual job order.»
«We have adopted a process-focused approach aimed at continuously improving the quality of our products and services. However, what’s important here is not so much our idea of quality, but that of our customers. Satisfied customers who are enthusiastic about our products are the key to sustainable business success.»
«Entrepreneurial focus means talking with one another, helping one another and sharing creative ideas. Our services are customer-focused, quality-focused and goal-driven.»